Not "someone will call you back". Talkify is an AI receptionist for Australian businesses on Square Appointments: it answers every call, knows your regulars by name from your own Square customers, offers the services you actually sell, and reads the free times straight out of Square. Then it books it, and the appointment is in your diary before they hang up. You keep the number you already have, and the phone company you already have.
Square Appointments is Australian, not New Zealand. Square has no New Zealand seller market, so this connector is for Australian businesses. It is in early access: built and tested against Square's published Bookings API, and we are switching it on one business at a time so we sit with you while it goes live. Booking on a caller's behalf also needs the paid Appointments Plus or Premium plan at Square's end.
Everything it does, on the mornings when the phone goes three times while you are mid-colour and there is somebody at the counter.
Six things happen while your hands are busy. You do none of them.
Before it says a word, the caller's number is looked up in your Square customers. A regular is greeted by name and does not have to spell their surname again. A first-time caller is treated as new, properly, rather than being guessed at.
01Customers say "a trim", "the usual", "a wash and cut". Your Square menu says something more specific, with a different length for each. The agent matches everyday words to your wording, and asks which you mean rather than choosing between your two similar ones.
02Not a guess at your gaps. Square itself works out availability, with your opening hours, each person's own hours, how long that service takes and everything already booked all netted against each other first. The agent gets the answer, not the raw diary.
03Never the whole list, because nobody can hold six times in their head, and never a time it was not given. The caller picks one and the agent books that exact slot rather than something near it.
04A conversation happens between offering a time and booking it, and a walk-in can take that slot in the meantime. So it asks again at the moment it books, and if the time has gone it says so and offers what is left instead of double-booking you.
05The appointment lands in Square against the right customer, the right service and the right person, with what the caller said it was for in the note. They hang up booked, not waiting on a call back, and you get the whole call as a text and an email within seconds.
06Square is one of the things it knows. These are the parts that do not come from Square at all, and they are usually what decides it.
This is the big one, so it is worth being plain about. Nothing is ported. Your business line stays on the number your customers, your signage and your listings already have, with the phone company you already pay, and you set up a forward that takes a few minutes and can be turned off just as fast. You choose when it picks up: always, only when you are engaged, only after a few rings, or only outside your hours. You are never asked to move your number into somebody else's phone system to get an agent answering it, and you are never left unable to leave because your number lives somewhere else now.
The same agent that answers the call also answers your texts, with the same knowledge of your services and the same access to your diary. Somebody who texts "any chance of Thursday?" gets the same real times as somebody who rings. It is one agent doing both, not a second product with a second bill, and a customer who rings and then texts is talking to the same thing both times.
Square tells it your services, your team and your diary. Everything else it knows comes from you: your own knowledge base, your trading hours and holidays, who a call should be put through to and when, and whatever else you have connected. So it can answer where you park, whether you take walk-ins and what your cancellation policy is, which are not questions any booking system holds the answer to.
If a call ends without a detail you needed, the agent works out what is missing and texts the customer for it afterwards, then reads their reply back into the record and emails you. That is the difference between a half-finished booking you have to ring back about and a finished one waiting for you.
Not just a note in Square. Every answered call lands as a lead you can act on automatically: ring somebody, text somebody, post it to your own webhook, push it into your CRM, or drop it into a Slack or Teams channel the moment it ends. You decide which calls do which.
A call to a +61 number is handled in Australia, and a call to a +64 number in New Zealand. Recordings, transcripts and call details are stored in Australian and New Zealand data centres and encrypted at rest. Those recordings hold your customers' personal information, so it is a fair thing to ask any supplier and get in writing.
Your customers, your services, your team and your diary, working the phone at the hours you cannot.
It reads the services you actually sell out of Square, with the length you have set for each one, so it offers your menu rather than inventing one. Change a service in Square and the agent is offering it shortly after, with nothing retyped anywhere.
This is the part most phone answering cannot do. It does not read your diary and try to work out the gaps. It asks Square what is free, and Square has already accounted for your hours, each person's hours, the length of the job and what is booked.
The appointment goes into Square on the call, against the right customer, service and team member. The caller hangs up booked and Square sends them its own confirmation if they gave an email address.
A regular is greeted by name because the agent found them in your Square customers before it spoke. A first-timer is added as a customer with their number, so the booking sits on a real record and they are recognised next time.
Nothing is ever offered that Square did not return, and the chosen time is checked again in the second before the booking is written. If it has gone, the agent apologises and offers what is left rather than putting somebody in a slot you have already given away.
It does not take a card number or a deposit over the phone, whatever it is asked. If a payment is needed it sends a secure link or passes the caller to a person. Square is a payments company and this is still the line.
Both would be a nasty surprise mid-call, so they are here rather than in the small print.
Square sellers are in Australia, the United States, Canada, Japan, the United Kingdom, Ireland, France and Spain. There is no New Zealand seller market at all, so a New Zealand business cannot hold a Square account for us to connect to. This page is for Australian businesses, and it is overdue: Square has offered the booking API that makes this possible to Australian merchants since 2022, and nobody has pointed a phone agent at it here. If you are in New Zealand, Talkify still answers your phone and books into the systems that do run here, and none of this is a reason to change what you use.
Square treats a receptionist booking on a customer's behalf differently from a customer booking themselves, and only allows it on Appointments Plus or Premium. On the free Appointments plan everything else still works: the agent greets your regulars by name, offers your real services and reads out times that are genuinely free. It is the booking itself that Square refuses. Check which plan you are on before you switch booking on, and if you are on the free one, the agent takes a proper message instead.
Connecting Square does not hand your diary over. Every ability is its own switch, and the ones that change a booking start off.
Recognising a caller from your Square customers, and writing what the call was about onto their record afterwards. Neither changes anything in your diary, and both are useful from the first call.
No diary changesOffering real times and reading back a caller's next appointment come on when you switch the mid-call abilities on. Both are read only, so you can watch it work before anything is written.
Read onlyTaking the booking is its own switch and starts off, so an appointment can never land in your diary by accident while you are still testing.
Books the slotMoving an appointment and cancelling one are two more switches, apart from each other because they are different decisions. A cancelled slot goes straight back into what the agent may offer the next caller, so that one is worth a think.
Changes a bookingWorth naming, because it is the thing that could go wrong quietly. Booking references get said out loud on calls and written into transcripts, so before the agent moves or cancels anything it checks the booking belongs to the number the caller is ringing from. Somebody who has got hold of a booking reference cannot use it to move or cancel a stranger's appointment, however they ask.
Checked every timeRing our agent and put it through its paces. Book a fake appointment, change your mind halfway, ask it something it will not know, try to catch it out. Most people ring expecting a robot and hang up having had a conversation. No sign-up, no card, answering around the clock.
Everyone worries about the answering machine at night. That is not where the work goes missing.
Two chairs are full, somebody is at the counter paying, and the phone has gone four times. One person cannot absorb that, and the overflow used to be a busy tone or a voicemail nobody plays until Monday. The agent answers all four at the same moment, in your name, and books the ones that wanted a time.
Somebody who wants an appointment on Friday rings three places and books the one that picks up. That is the appointment, plus everything it turns into, decided by who answered rather than by who was better. Work out what yours are worth on the missed call calculator.
The same agent, the same knowledge of your business, pointed in the other direction. Every one of these is live today.
Reminders before an appointment, win-backs to the customers you have not seen in six months, follow-ups after a treatment. You load the list, it makes the calls.
Connected to your Xero, the agent rings the invoices that have gone past due, in your name and your wording, and writes the outcome and any promise to pay onto the invoice. No commission, no collection agency.
The same brain in a chat widget on your site, in text or voice, from $49 a month. It knows the same services as the one on the phone.
Phone campaigns that ring your customer list after a visit, ask how it went and report the answers back, without anyone at the counter sitting on hold.
The week before Christmas, or the morning after you were on the radio. Call centre plans answer five, ten or fifteen callers at the same moment, with no queue and no hold music.
The Personal Assistant answers one person's own line rather than the business number, screens the rubbish and texts you what mattered. From $89 a month.
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The questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.
Australian numbers, Australian voices, Australian dollars, and calls from Australian numbers handled in Australia.
How the agent handles a chair-side day, from the Saturday rush to the after-hours booking.
What Talkify connects to today, and what your agent can do once it is connected.